Twice I have phoned to complain re The Nokia 113 that I purchased from you on April 16 2014 The first time I was given various things to do. Bearing in mind I am 73 years old and deaf, which I did explain to the female that I spoke too. She then said if the phone continues not to work [Coming up with (Call Not Allowed)all the time], To ring again quoting ref no 825355. This I did speaking this time to a Male. Who was of no help at all saying quote, IF YOU HAVE A SPARE PHONE USE THAT AND I WILL SEND AN ENVELOPE TO RETURN PHONE FOR REPAIR,unquote This I have still not received!! and not a happy bunny. This spare is not Bluetooth which I need as was the nokia 113 serial no 359963055485870. Tel no 07528753397. I am totally fed up with this terrible service and don't recommend you to anyone. Terence Hall Email terrance194106@btinternet.com