The phone I bought stopped working. No one would initially speak to me. After further calls they said they would phone me back. This didn't happen. After an e mail they discovered that apparently this number was not mine although I had been using it for 6 weeks!. It was agreed the mistake was yours and that this would be rectified in 48 hrs. This did not happen. 3 weeks on I was still waiting! I then received a message that the fault was now rectified. This did not happen. I the sent another e mail and was called back. The advisor said she would recompense me but the the phone would not be working until the 19th July. I pointed out that the contract with you had not been honoured and wished to withdraw. She said that I cannot cancel the contract. This seems to be verging on customer abuse!! The situation has caused me much distress at a time when I have have really needed a phone. Apparently the number which is mine had been transferred to a business, this is not true as I myself have tried to ring the number. So it is not the case that I need to wait until the 19th July. The number stopped working suddenly after 6 weeks so this fault should have been rectified immediately. E Whitney