I found the people at phones4u polite, helpful and pleasant. Only gripes are, that when I signed up through phones4u on EE, I was told that there shouldn't be a rise in my contract price until next year, yet within 6 weeks I was informed of a rise in cost. I wasn't warned either, that on EE any text over 160 characters, this includes spaces, would cost the same as a picture message or even if it was a short message with an icon added was the same. I thought I had unlimited texts on my package.I chose a reasonable monthly package of £37 but was getting bills nearly £ 10 more so beware, good deals with EE aren't so good. I still feel that this should have been pointed out as I would definitely not have gone with a EE.