So we were told they would pay off our contract but they didn't. The bill came through with an extra £90. We went into the store and wr were told they would refund it to us. After two weeks of being fobbed off that they would get back to us in a few days we visited the store again. We were told they could not deal with it in store and had to contact their head office. We called them from the store and we were told they could not deal with it at the moment and we would have to wait a few days as they were unaware if they or orange would refund us, even though phones 4 u made the mistake. We were shown no empathy in the store or by the customer services at head office. This was almost £100. To rub salt into the wound when we went back in we found out that we missed out on getting a free smart watch too. This was disgraceful service!