Purchased contract phone galaxy s5. Was told I didn't need to do a thing and I could keep my number and wouldn't need to set up voice mail. My old phone simple went dead half a day before my new phone arrived, being self employed this means I probably lost business. When the new phone arrived I put new sim in and thought great. Couple of days went by. Thought it strange I had no voice mail. Checked to find it no longer was active. So I recorded a new message as the original one wasn't their as I was told it would be. Thought great couple of days later still no messages. Then I checked from another phone to find it still didn't work. Had to phone them up to find they needed to activate it their end. Finally voicemail sorted and probably a few jobs lost. A month later i get a letter saying im in debt for non payment. How? I gave them all dorect debit info etc.. was told it would be done automatically. Another call tp sort this out. Few months later I get a letter saying the insurance I took out for the phone is invalid because I have not made any payments. How? The money going out for the insurance was showing on my bank statement they had been taking it. Another call they said sorry it was a mistake. So I cancelled the insurance. My advice don't bother with them.