Absolutely awful customer service. We hired nappy bins two months in advance for our charities holiday in Scotland for 20 children with additional and complex needs who were getting residential respite care for the week. 10 bins were meant to arrive Friday and I confirmed the day before that they would definitely be coming. By Tuesday no bins had arrived and all of my calls and emails had been ignored and a call on Monday with promise of a call back didn't happen. 6/10 bins were delivered Tuesday evening, which had left our children without waste disposal for near enough 5 days which is completely unacceptable. Now it's been 11 days after the bins were meant to be originally delivered and when I've phoned to complain they're still saying they hope the other four are going to be delivered soon this week...our holiday finished on Saturday. They also haven't picked up the bins yesterday as agreed at the time of booking so the school we rented is still having to store them. I've never dealt with such an incompetent company before and will never be using them again.