Being the proud owner of a PICARD weekend bag — and I mean, a real beauty — I recently noticed a few signs of wear on my "precious." Nothing alarming, just the usual wear and tear after years of fairly heavy use. All in all, pretty normal and to be expected. Since I’ve had the bag for quite a while, I figured I was probably out of warranty for the parts I’d need. Still, I decided to contact PICARD to see if I could get the correct spare parts. That’s when they hit me. Not only did I get a prompt and friendly response, but the spare parts were shipped to me in no time — plus some extras — along with helpful advice on how to avoid the same issue in the future. I honestly felt a little spoilt by the whole experience. PICARD doesn’t just appreciate you as a customer — they truly live their quality standards. Owning a PICARD gives you peace of mind, and I would recommend both their products and their after-sales service to anyone. If you’re considering one of their bags, my advice is simple: go for it. A big thank you to the PICARD team for the exceptional treatment. A fan forever.