The (two), frames were my first order with this company. Everything was just as I had been given to understand from the website. Quality was high, Instructions to remove packaging were clear. I would like a few more colour options in the mounts but other than this, nothing else is lacking from my point of view. I do a lot of photography at an amateur level and have my photos up around my house. My sister also wants some of my photos in her flat which means plenty of scope for more frames. I was buying cheaper ready-made frames and though these are more expensive, that would be expected for customised frames with coloured, fitted mounts. The fact that they are made to measure is a big attraction as I crop photos at varying sizes. I will be using Picture Frame Studio again.