From ordering through to delivery the entire process was troubled. Website promises 6 days, when this elapsed I hadn't heard anything. I sent an email which I never had a reply to. I then managed to call and was told they had had lots of orders, it would have been great to be notified, the order arrived in around two weeks. When the frame arrived the box was open. The frame was packaged with some other items I ordered which had rubbed against the frame causing damage as allowed to be in direct contact. The frame itself was poorly made, one of the mitre joints had visible cracks and didn't meet well meaning it was possible to see a joint overlap. I sent x2 emails in regard to this, which after x3 days have still not been replied to. The frame I bought was expensive and I would have expected better customer service but unfortunately it wasn't and the product inferior. I would personally avoid using this company and look else where. Extremely disappointed, frames are better in ikea!!!