Billy McCreith
Working for a claims management company that targets emerging sectors of the claims industry, our firm approached Dan Smith to take care of two crucial tasks - the generation of solid, contactable leads and the creation of a client relationship management system to contain and work them. Pivotal are one of the finest companies in terms of search engine optimization. Once a deal was struck, we saw our business rocket to the top of Google searches across a wide range of keywords. The marketing campaign was extremely fruitful and we now have a substantial client base, all at various stages of the claims process. The website that Pivotal designed for us was sleek and practical. We were constantly blown away by the data provided by Dan regarding how many people were on the website at any given time, corroborating the fact that their marketing efforts were yielding good rewards. The CRM that Pivotal designed for us is second to none, and all the groundwork is in place to develop it into one that is potentially industry-leading. Dan and the team were extremely receptive to any changes that our senior management or customer-facing sales team recommended in order to make their lives easier. The whole thing really speaks to the philosophy of kaizen - continuous improvement across the board in order to keep productivity high. The task reminder system that Pivotal built for us helped employees to easily manage their daily or weekly workload, and the on-screen prompt to leave a note whenever a client is viewed ensures that everything is properly audit trailed, so that at any given time, any given employee could manage any given client. It really is an impressive, smooth and enjoyable system to use. Overall, if you're looking for lead generation, website design, or the creation of bespoke systems to meet your needs, I would look no further than Pivotal One - they really understand PPC and SEO marketing and how to make a business visible. Their customer service is simply second to none. All credit to Pivotal for going above and beyond constantly, making visits to our offices, and checking in at points where other firms would leave you to your devices. They express a genuine desire to work with you to exceed your targets, and that's what separates them from their competitors.
9 months ago
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Pivotal One Ltd has a 5.00 average rating from 9 reviews

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