I bought a Diamond BB7V antenna for £300 from this company. It arrived with a damaged balun that rattled when I shook it. A piece of the wirewound ceramic former inside the balun had broken and was sticking out of a hole in the casing. I emailed Roy who tried to convince me that it was just packaging and that I should just pull it out and trow it away. Another customer had had this problem he said. It took me multiple emails and pictures of the ceramic sticking out of the balun to convince him that there was a problem and he eventually agreed for me to return it saying that he would refund my money on receipt of the returned antenna. I invited him to send me a prepaid or arrange for collection and he didn't respond to my request just advising me that parcelforce was the cheapest courier and that it would only cost me £12. Wary by this time I returned the antenna at a cost of £30. That was the price payable for the £300 insurance. I could see what was likely to happen here and didn't want to take any risks. The package was marked as delivered to pjbox but no money was forthcoming. After several days I emailed Roy to ask if he had refunded my money. He responded by saying that he wasn't happy with the way in which I had packed it for return. In fact it was returned in the same packaging in which it had been sent apart from the paper that he had wrapped around it but it was well protected as any package I have ever had delivered by Amazon. He did not confirm in his response that he had refunded my money. I have been here before and I wasn't about to be abused again. I emailed roy and advised him that unless he refunded my money immediately I would make a claim via the small claims court - an easy thing to do and it can all be done online. I also told him that I would post reviews of my experience on review sites together with the email trail between us so that people could make their own judgment about how he treats his customers. Two hours later I received the refund but with no offer to refund the £30 postage costs. In fact I emailed me to say that I only needed to pay £12. I explained that £12 would only cover up to £20 insurance. So I am left £30 out of pocket, annoyed and extremely disappointed by the service that pjbox offered. Will I buy from them again? You guess. Should you?