To be fair as possible I am going to start at the beginning...I have used their services more than a handful of times for both Raids and Mythic runs. They used to be amazing and would have given them 5 stars any day; however, like everything else these days their quality of services and customer support has tanked HARD. Here are my lessons learned: If you buy a mythic run, don't pay extra for a personal looter. The first time I did it they said they couldn't accommodate it and would credit my account for next time. I accepted because I knew I would be using them again. Unfortunately, the next week came, and not only did they not credit my account they tried to tell me that I didn't pay for it and that the customer service rep that I talked to didn't exist. Conveniently that part of the conversation magically disappeared from the chat service. As for their raid service, be very careful doing business with this company and their definition of "Group Loot" when you are buying any of this service. 22-man raid run, 4 bosses, and only one piece of loot dropped per boss....period. Their definition of group loot is basically "Good Luck"....but what they fail to tell you up front is that their Boosters are all loot locked so only one piece of loot drops for about 8 customers to roll against each other for versus the 4-6 pieces of loot that should have dropped off a boss. Their "good luck" philosophy is basically good luck rolling against all other customers in that raid on very limited amount of loot. With all that said here is what I recommend if you want to try your luck: - Take a screenshot of your Order Confirmation because even though they ask you for your email, you will not get order confirmation via email. Right after you purchase is your only chance to save your order details. - Do not buying anything raid related after Wednesday - Take a screen shot of your chat conversations because you can't trust anything that is said there will actually be saved I hope people learn from my lessons learned the hard way. Good Luck Out There!