Well there's no need for me to talk about a refund, since I didn't need one; these dudes definitely delivered. I ordered a Trials of Osiris flawless card, they got started about 30 mins after the order was placed and finished in roughly an hour... Fast and courteous, as I made a few errors in providing PSN account access, since it was my first time ever using a service like this. These guys seem like professionals at what they do, so the $39 price is more than reasonable for a guaranteed outcome. I'm actually kinda shocked that there are players out there this good, to where they can guarantee a victory and consistently make good on it... Excellent service overall, extremely happy customer who will most definitely be placing more ToS orders in the near future, and tipping generously when I get the extra money.