paul
The plumber arrived and, after a quick check of pump operation confirming that there was an issue, started plunging the toilet. There was no obvious consideration of the problem, and it turns out the blockage was on the other side of the pump so this was an unnecessary step. - The plunging was so hard it ripped the toilet from the floor and wall. I can confirm that the bolts to the floor were rusted as the plumber said, however this cannot be unusual - the job should have been done with enough care to avoid this - This disconnected the toilet from the pump, spreading human waste all across the floor. The plumber mopped up the worst of this with blue roll - The plumber then focused on the saniflo and caused a second flood of human waste across the floor, I assume by disconnecting the pump from the waste pipe incorrectly. Again, the worst was mopped up with blue roll. - The job was left with the room still damp in places and the lid of the saniflo loose. - The saniflo is unblocked, but I put this down to all of the contents of the toilet, pump and immediate plumbing being spread over my floor, rather than a professional job to tackle the blockage - The toilet is still loose on the floor - the plumber did offer to fix this the next day, but at further expense. I declined as I want this done properly, so will find another person myself. The above is an honest reflection of how the job went, taking note of steps the plumber took to mitigate the issue. My issue is not so much in his attitude to the problems once he had caused them, but on his approach to the work that caused the problems in the first place: no thought initially about the issue and potential for damage to fittings, no pause for thought after the first flooding, and an apparent lack of understanding of how to deal with saniflos safely (there has to be a way of disconnecting without flooding the floor with waste).
8 months ago
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