Pocket Receptionist has become an indispensable service over the past 2.5 years. As a small business the freedom to complete tasks according to our timetable was challenged by the perpetual nature of the phone ringing, often for repetitive easy to handle enquiries which became unnecessarily drawn out in part because of our own enthusiasm for the products we sell! Not wanting to compromise customer service we took on Pocket Receptionist so customers could speak to a friendly, efficient, professional receptionist. Queries are dealt with by the receptionist (according to our guidelines), or passed to us to respond to while the customer is on the line; or more commonly, a message is take for us to respond to by email. We are an online-only business and we try to keep it this way for efficiency. We have found Pocket Receptionist to be highly professional both with our customers and in consideration of our needs as a business. The app is a great piece of technology too, and worth mentioning as its user-friendly interface is intuitive and reliable. We simply cannot recommend this service highly enough!