The fitter arrived early and fitted my charger in 2 hours, he was very polite and cleaned up after himself. He kept me up to date with what he was doing, every so often, and then advised me when he would have to disconnect the mains power. And then when the charger was fitted, he explained everything i needed to know, and said to call him if i had any issues in the future. So i am very satisfied with the whole experience, and would recommend Pod Point to anyone.