Responses to technical support issues are too slow. You cannot find out enough information about your own charger and how it's performing without contacting support. The home charger still isn't charging at the rate it should, even after being in contact with their support teams. The app doesn't accurately report usage, still claiming that many of my charges were free (for which it insists on congratulating me). Other review sites of Pod Point also tell a very different story to this site, which I feel is a more accurate reflection of this company.