Uploading pictures are the initial form was not eay….it took 4 attempts. I requested help but never got an answer. When the fitter came to install the pod, my details had not been forwarded so he had the wrong material and insufficient materials so went away. I was then advised of an increase in cost. I called pod point another 4 times with no response. I then did get a response eventually about a month later. This could have taken a day to sort out.