Worst company ever! If I could give them Minus Stars, I would! I ordered glasses about a month ago but never received them. The delivery company said that Polette chose the type of delivery where my glasses were simply left open to everyone on the general mailbox of my apartment building next to the entrance, without a signature or delivery to a parcel shop, and they were left there 10 days ago. I contacted Polette and they told me that I can get a refund for the frame and shipping costs, but still have to pay for the prescriptioned glasses (still € 50) I didn't choose this weird delivery company that leaves things unsecured and I wasn't informed that they would do something like that. If I knew I would have chosen a different delivery address. Only order here if you would like to pay but do not want to receive anything.