My experience in the actual shop in Oxford Street was great, however I have been waiting for updates on my delivery since and I cannot track the parcel with any of the offered codes, not on the website(gives an error page), app (blank) or on Royal Mail. I ordered on 3rd September! I just really want to know when I'm going to get my glasses?? Very, very slow service, poor interface and online communication, which really is a buzzkill, I was super excited about the brand initially but honestly don't think I'll ever use it again. Meanwhile my partner got his glasses from Specsavers within 7 working days. I think I know where I'm getting my next pair. I have contacted customer service and no reply for a while, but they replied to me, coincidentally after having posted my first review. I was given a tracking page in French and again directed to Royal Mail. Seems that my package has been stuck in customs, after being released from customs almost 10 days ago!? How does that make sense? I am beyond disappointed, I don't even know if I will ever actually get these glasses as I'm starting to believe it's all a scam! If I could give 0 stars, I would!