There are two aspects to this review: Our pick up on 25/8/15 at Faro Airport was over half an hour late. Other drivers from other companies such as Stork were about to call you when she eventually turned up, we even had security politely as why we were hanging around and trying to help us. When she eventually arrived, she blamed busy roads and car park being closed - but other drivers seemed to be there for their pick ups. This journey was arranged to reduce stress as my dad had passed away late last year and coming holiday was a difficult decision for my mum and I as we haven't felt too good over the last while. Arriving in a strange country with the promise of the driver being there within a certain time and not being there got us off to a stressful start when our lives have been stressful for months anyway. Our pick up on the 1/9/15 from Real Marina Hotel, Olhao was very different experience. The driver was on time, very professional, smartly dressed and extremely nice - we are very grateful to him. Had the the entire experience been like this you would have received 5 stars. Can you please thank the driver from yesterday once again on our behalf for giving us a stress free service.