Well one of the owners Kate who I had emailed Isaid I had received the gift and had no idea who it was from, and I felt although a nice idea and very thoughtful of whoever sent it, I found the idea of not being able to thank someone for this was important to me, I got the feeling this was a bit of a bother to her to do this, so not much customer service.. However they did not follow up their promise to come back to me and I am still waiting.!! Although the gift of a bar of chocolate, a little box with a fox in, a pair of socks was very expensive for what it was, although the person ordering this for me was being very thoughtful and very generous.