I put a lot of time and thought into writing the note to be included with the item. It arrived with no note and no other way to identify the sender. This caused a lot of confusion, not to mention the frustration at losing the note I'd spent time writing! The text didn't even appear on my order confirmation so there was no way to send it separately after the fact. If your website is not able to reliably post the entire present, including the note, you shouldn't offer it as a service. The parcel also arrived after the estimated delivery time so overall, the present itself (which is made by a separate company anyway), was the only satisfactory part.