11 out of 10.. Gift was delivered on the day requested. I made a mistake by ordering 2 items instead of 1, I emailed the team and received an almost immediate response from liza who quickly changed the order back to the 1 item and refunded money immediately .. Fantastic service.I have already recommended you to family and friends . The gift was beautiful and very much appreciated by my friend espeacilly as at this time we are on lockdown and unable to visit loved ones. Many thanks to you all for working through this difficult time providing an amazing service that bought a smile and happiness to my friend and myself. Stay safe Best regards Sharon...💋❤