The best customer service I have experienced with a company I have ordered from online! The day after I ordered Jess text me to let me know that the toy was currently out of stock which was fine. I loved that she text me as opposed to emails as I find important ones are more easy to miss. I ordered another toy and as a apology she threw in a load of goodies. As you can see my dog loved it! I will be ordering from here again at xmas and birthdays. My friends already want to order the dog toy for their dogs! Thank you Jess for your help X