Robert Clark
1. Called customer services to advise employer details had changed... gave name of employer, contact tel and position and monthly take home pay...... called back later to check loan status and told that NONE of my new employer details had been updated. 2. Gave the advisor the new employer details. 3. Called back again, to check that the person who I had spoken to on the phone who had advised me that my employer info hadn't been updated. She had updated most of my details except the new employer telephone number was still NOT updated by your assistant, meaning my old employer number remained on my account. 4. Called customer services as I noticed on my homepage that my bank account number there was a digit incorrect, gave them my correct bank a/c. Spoke to another adviser later who confirmed that these details also had failed to be updated. 5. Rang back and told my applic for a £500 load had been declined (not surprised given the poor service shown above and details NOT being updated properly). Was advised to process a NEW application for £250 which would be approved. 3. Applied for a lower amount loan - £250, as possibly my initial application had been declined due to my info not being updated as per my phone calls and / or chat with your on-line chat. This was 2 days ago, NO decision yet made and every time I call/chat am told that this has been escalated. (have called THREE times to check status).
6 years ago
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Pounds to Pocket has a 3.98 average rating from 351 reviews

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