Customer service is rubbish, live chat not helpful. Waiting almost an hour to then be told to send an email as they can't help - even though their website states that "Talking to us on Live Chat is the best way to get in touch." Emails: I am yet to get a response to and they also state it could take up to 7 working days to receive a reply. That is just not on for the amount of money spent with them, covid or no covid. I don't mind being told something is delayed and could take even five weeks because of covid brexit blah blah. But silence from customer services is so damn annoying. Takes a couple of minutes to read and reply to an email. I have worked in customer services before and it is not difficult to do a quick courtesy email! The courier service they use XDP - just look at their reviews. I can't fault the delivery driver he was fine. Their tracking is not up to par, no consignment number given so I couldn't track my parcel. No delivery time or date given for something you would clearly need to be in for. Only delivered half of my order and no idea where the rest is. Dare I say I would rather use Hermes. The website is well designed which I guess is what tricked me and the rest of the reviewers into spending good amounts of money with them. Will never use again. AVOID