We ordered a spin bike - it arrived after a bit of faff, but not too bad. We liked it, so we ordered a Rower. And wow - what a performance. It arrived late - and smashed to bits. Then spent a few a few weeks chasing it up. Call after call, email after email. Weeks it went on for. They arranged to swap it out... we ended up with a 40kg box sat in our living room for bloody weeks. Eventually the replacement was dispatched - but day after day it was due and never arrived. I emailed their senior management team, spent hours on the phone - to PHF and to XPD their couriers. Neither party are interested. Honestly - unless you can physically walk into their shop and see what you're buying and drive away with it in your car - don't bother. Because once they have your cash - you might as well be dead to them.