I purchased a bodymax 2 spinning bike. When the resistance is put on or increased the bike makes a horrendous vibrating noise that makes the bike unusable. I have provided customer service with a video demonstrating the problem two weeks ago but have not yet been offered a solution ie a repair, replacement or refund. I have chased 3 times for an update with no reply. No customer service at all. They can sell something but as soon as anything goes wrong this is the worst company to deal with. I would stay clear of them. The bike is still under warranty and frankly as it is now not fit for purpose. Any reputable company would honour this and offer their customer a solution. Shame on Powerhouse Fitness.