Always in the past had a good experience with these guys! but last year I purchased a cross trainer for £1000 and now 7-8 months its developed a fault and they refused to get back in touch when reported now after many calls and emails I have to wait 6 months for a repair under warranty what a joke!!!!! if it hadn't happened to me I would think its a joke!!!! so now I am sat with a £1000 worth of faulty equipment but I have to wait 6 months for a repair mind I have had no calls from the engineer so 6 months down the line could be a completely different issue to the one reported. Joke avoid this company I will in future