Over many years I have spent thousands on equipment from Powerhouse fitness, but when my rowing machine broke they were, and still are appalling to deal with. The machine broke in December 2020 and still is.....I have sent countless emails and nothing has been resolved. They don't respond to emails, provide misinformation and send you, and charge you, for incorrect replacement parts. Ihave just thrown the machine away as I have given up hope. I will never buy another product from this company despite being the only compnay I have used to buy equipment from in the last 7 years. An absolute disgrace.