If I had the option I would rate zero stars but had to opt for 1 star to proceed. The whole experience of trying to buy a treadmill from Powerhouse Fitness was a nightmare from start to finish. After purchasing we were quite pleased when they told us that the treadmill would be delivered 3-4 days later. I booked a days annual leave to receive the item only to get a text on the morning of the intended delivery to say they wouldn't be coming after all. I contacted the customer services department by telephone and email on about a dozen occasions, as well as the courier (Panther) and all they did was blame each other. What about the customer guys?? Have you even heard of customer satisfaction? We eventually rearranged the delivery and they did the same thing again - I booked a days annual leave and received a text that morning to say they weren't coming. Totally unprofessional and they haven't even contacted me to apologise. I've requested a refund 3 times now and am still waiting to be reimbursed. I would advise you to shop elsewhere.