DO NOT USE THIS COMPANY !!!! I pay £1,050 for a WaterRower that was delivered on the 14 December 2018. It was covered in mould, the mould even eaten through the foam on the handles !!! It was disgusting!!! I phoned powerhouse fitness and was advised to email photos and give a discription. I was contacted by a sales manager and informed that a courier would pick the item back up and rearrange a replacement WaterRower, excellent respondents you might think? Well you would be very wrong !!! After waiting all day twice for the item to be picked up, no-one showed up !!! I have been promised the XDP will contact me - no one has !!! I have been given number to contact XDP directly - no calls have ever been answered or message returned !!! I have attempted to phone over 120 Times !!! It the 8th January and still no further forward in sorting this issue with powerhouse fitness. I do not believe a word that is said by any of the staff of powerhouse fitness. I have made a claim via paypal and will update on the outcome. Please please don’t use this company unless you want a world of frustration !!!