DO NOT pay for express delivery!!
Put an order in for a cable machine and paid express delivery so it arrived before the weekend.
Later found out that powerhouse fitness use XDP as their courier. Had I known this I would not have ordered!
I then sat in for 2 days waiting on the order as the tracking info provided said it was being delivered. On the 3rd day I contacted powerhouse fitness as XDP will only speak to the courier! Powerhouse fitness have said that they will refund the £15 however this is still unsatisfying as it’s now the weekend before Christmas and I have no time to sit in and wait on this arriving. I asked for a time slot to make things easier as my request to collect the fitness machine from the depo myself for rejected.
I was then given a 2 hour time slot, planned my full day around it, for it to again, NOT SHOW UP! Now I have tried to call powerhouse fitness for the last hour and no answer! This is the only way I can contact XDP as they will only speak to the courier. Another day completely wasted!
I am not amused at all and will most likely cancel the full order.
Powerhouse fitness should use more reliable and reputable couriers than this!
Very unsatisfied and will be ordering the rest of the gym equipment elsewhere.
4 years ago
Powerhouse Fitness has a
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