Avoid this business at all costs! my experience with this company is the most frustrating and worst I've had with any company. Save yourself time and effort by using anyone else. Ordered a Rebook Deck on the 23rd of March. They messed up my order and sent me a Rebook Step. Its now the 5th of May (39 days later) and I am still trying to get a refund. They have lied 4 times, saying the item would be picked up by a courier company called XDP Express who are just as useless. No one came to pick up the item, every time a time and date was given. Customer service is non-existent. They have been ignoring my emails, giving me no explanation as to why no one has collected the item. They would email back with another generic email, giving another fictional date to pick up the item, which of course no one came to pick up. To this date, I still have no idea what is going on. As I used Paypal to purchase the item, I have had to get them involved. In summary, if you want to use a company who can't send the correct order, is incompetent, is unable to perform the simple task of arranging a pick up, wont refund you, has non-existent customer service and will hold your money hostage for 39 days and counting... go nuts!