Wish I had read the reviews before I bought from these cowboys. Waited 3 months for them to either repair or replace my faulty new cross trainer. Gave up and asked for refund which I am fully entitled to. They are withholding my money despite knowing the equipment is faulty (Their own technician couldn’t fix) until they collect it. Fine, accept they can’t give me a date for this, although it will be at least a month after requesting. I will have had a 67kg pile of junk, the size of a wardrobe stuck in my lounge for at least 4 months. They don’t answer phones, and I have needed to send so many chasing emails. The worst after care service I have ever encountered.