To whom it may concern, I ordered a pair of the VIB Swarovski Curtains for my wee boys nursery, as i fell in love with them online. they arrived a couple days after i ordered them, however when i opened them i noticed they were dirty and faded, i was a little bit disappointed as they were quite expensive. i emailed your sales team on the wednesday and called them on thursday to confirm they had received my email, i spoke to a lovely lady on the phone, unfortutnaley i cant rememeber her name and she was so apologotic for this and said a returned item must have slipped through the net and arranged for my damaged pair to be picked up and fresh new ones be delivered tomorrow. i was so pleased with her offer as i dont drive and was worrying about how i would return the damaged ones as i know postage would of been around £10 and i cant really afford that. i will definaltey be ordering more from your store as your customer service really excelled today, i know it may not seem like it is a big deal but to me for someone who doesnt drive and money is quite tight, the worry of the return was stressing me. thank you again angela grenfell