Products all great and as advertised. Service was extremely bad. Staff were awkward and disinterested. The girl "showing" us how to install the car seat appeared like she could not be bothered and was more interested in getting out of the rain and back to the shop than showing customers who had paid a lot of money how to safely install the product. She also did not show us how to remove the car seat from the base. They also gave us an item we had already collected the previous day (which costed over £800). When we queried this they didn't know what was happening and just removed the pram from the car and walked away - including the girl who was supposed to be showing us the car seat. Very bizarre as they all just left and returned to the shop. Not one of them said sorry, thank you or asked if there was anything else needing done. To summarise, we were left standing in the rain not really sure of how to operate the product we had just bought and after saving the company (and potentially the employees) a lot of money by being honest and returning the pram. Shocking customer service for such a reputable company.