I placed an order for £49.99 expecting to have free p & p, as there was a 'free' icon against the item, but was charged. I entered into a live chat which was very slow to respond and to my mind not very professional. However I was allowed to cancel the order and receive a refund. I then re -ordered two items so that I would not pay for p & p. however I later received an email to say they had just run out of the item (which one it didn't say ) although the website is not showing out of stock, and delivery would be 14 days. I eventually decided to cancel the order but have not had any communication to acknowledge this. I am not very impressed with the service and will have to contact them again