Ordered a rocking horse... fantastic product and price, with delivery next day. Only down side was a part which was missing from the box - small wooden strap. I Tried on and off for literally 3 hours to get through to customer services, and was on hold in a queue each time. Proceeded to leave a voicemail message and also made contact via the "chat" option online, but didn't recieve a response from either. We ended up adding our own small strap of wood to assemble the rocking horse properly. To date, I've still not had a reply... Customer service team needs to up its game. If we weren't able to fix the problem ourselves, we'd be left with a defective, unusable product.