It was easy to find the item I wanted on the website but no information was provided regarding delivery time. Paying via PayPal, the payment paghe told me that I would be able to review the order before it was final after pressing "continue". This was not the case. Pressing continue completed the transaction and I had purchased the item, still without knowing when it would be delivered. I received an email confirming my order but no information at all regarding delivery. Two days later I called the Pram Centre, who confirmed that the item was out for delivery but I don't know why the website or emails could not have told me this. Overall, I'm happy with the service but delivery forecast is extremely important.