I must be honest... I was a little disappointed that I had to contact the shop about a delay, rather than be contacted first. Pram centre was quick to respond and Shelby was very respectful and polite but I think if there are any issues, the most professional thing to do is contact the customer right away. Especially when customers have babies coming etc. If an item isn't in stock, please quickly add this information to your website. My pram was held up (not for too long) over a changing mat that I ordered not being in stock. I found this a little silly. However, constructive criticism aside, I'm very happy with my delivery, action taken and quality of the items and I will be back.