No communication about delivery times
I bought a product online you were unable to supply (product hadnt launched!!!!!) How did this happen, why did you accept payment, and how did it take over 5 weeks for you to realise this? (Clair de lune half pod Stars and Stripes Moses basket). This is simply not acceptable. At 34 weeks pregnant I have more important issues to deal with, please be more mindful of your customer base.
Delivery was on hold to wait for all products to be available, I was not made aware of this, even after chasing for delivery dates. So I had to wait over 5 weeks for delivery of products that were just sat in your warehouse.
Continuously being told I would be updated, but never was!
Trying to contact you on phone was difficult, I once hung up after waiting for an answer after 45 minutes.
Please feel free to contact me for further poor feedback!
8 years ago
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