I ordered and paid for two footmuffs and only received one- which was also the wrong colour. I phoned the helpline and was left in a call queue for 10 minutes, which I had to abandon due to a screaming baby. Next I tried the live chat- again I was told I was in a queue with one person in front of me. After waiting another 10 minutes I was told nobody was available and to try during opening hours. I thought this was odd as it was only 4pm. I was told to leave a message and someone would get back to me- they never did. The following day I finally get to speak to Vicki on the live chat. I explained the problem with my order and I was shocked at the lack of apology and rather abrupt tone- a simple sorry we got it wrong, wouldn't have gone a miss!