The website clearly stated all the items I ordered were in stock, which was important as we needed the buggy in time for our new baby. A week after I placed the order I still hadn't heard anything so I chased it up only to be told that nothing was in stock and the mis-information was blamed on the new website. I was then told it would be 2-3 weeks to which I replied if this was the case I'd cancel the order I was then told it would be 10 days so I decided to wait. 10 days passed with no delivery so I contacted customer services again. Only to be told they did have the pushchair but not the second seat or raincover. I then suggested they send out the pushchair as this was the most important part and at least we'd have something for our baby. This was delivered but without the carrycot, I hadn't been told that this wasn't in stock the email only mentioned the second seat and cover. So we had a buggy but still couldn't use it with a newborn. Over a month later we eventually received the second seat and carrycot but still no raincover and no idea of delivery date. To add insult to injury the whole time I was waiting for these items they were all showing in-stock on the website! Each and every time I had to contact Customer Services to tell them something was missing instead of being told before and sent an a apology or explanation. I even received an automated email thanking me for my order and asking me to write this review but no mention of the missing item until I contacted customer services. Your customer service is terrible, it isn't that hard to keep your customers correctly updated on their orders added to that is the fact that your website clearly doesn't show accurate information and you are blatantly unable to fulfil your delivery promise. I now know I couldn't have received the items quicker but if you had been more proactive you could have saved me a lot of wasted time and effort chasing and if I had been made aware upfront you didn't have any of these items I would have definitely gone else where.