After being told I would receive a phone call Monday morning regarding my delivery (or lack of), and still nothing on Thursday I made a phone call! Finally got through after waiting 23minutes, to find out my Moses basket that should have been delivered middle of November will now be middle of January (when I am due). They did give me the option to change or cancel it, all a bit late as that is the one I want and other websites have a 4 week waiting list -reason I ordered from here as wanted it nice and early! Customer service is embarrassing, no offer of any compensation and still unable to guarantee when I will receive this! Have made 6 phone calls in total to chase it up, not once have I been contacted by them! Absolute disgrace and wouldn't recommend! I would be cancelling my order if I had more time, unfortunately I don't! The product is still 'in stock' on the website but it hasn't been for 7 weeks!