I Orded a bag from you guys about 2 or 3 months ago the money went from my account and I never heard anything and I didn't receive my order. So I sent in a email to be told it wasn't in stock when online it said it was in stock which is terrible. To then ask for a refund to be told it will be in next week so I waited again but the next week came and I still didn't get the changing bag nor a message to say sorry. However after 3 months of waiting I now have the bag I just think the customer care could have been much better or just a email to be told what was going on.