1. Ordering on line was fine! showed nursery furniture to be in stock - hence why we ordered... 2. Never told that the nursery furniture was in fact out of stock. 3. Company are not very efficient in answering emails or the telephone 4. Online Chat poor... although when somebody manages to speak to you they do deal with any questions or issues... 5. After nuemerous attempts at ringing... finally somebody answered the phone, to find further delays in nursery furniture being delivered... However after speaking to a very nice lady & explaining that we only had 2 & 1/2 weeks left before baby was due an appearance, the lady assured me she would find the items & make sure we got them the following week... She was good to her word & the following week we had a despatch confirmation... however no specific delivery date. 6. The delivery man just turned up at the house & rang to complain nobody home... I explained that the delivery hadn't been booked so i was at work... He said he would call back with the delivery the following day! He did call back the following day & we now have the long awaited Nursery Furniture... 7. Would we use this company again?? as long as we weren't in any rush for it maybe...