The car seat I purchased was not in stock when I ordered it (although it said it was in stock on the website), I got an email saying that it would take 2-3 weeks until they would be able to send it which was OK for me because I did not need it before that time. I had to send a few emails to them and usually got an answer pretty quickly which was good, I think that if they sent the shipping information straight away to the customers instead of us having to request the tracking number would be way better for everyone. I have got my car seat and base now and am happy with it although it took a few weeks.