I would strongly encourage you to look at other pram centre reviews outwith this website before you shop with them if you want to have a stress and hassle free pregnancy and buying experience. I went to their store on the strength of reviews here and spent just under £1,000 in February 2017 - the service, or lack of, that I received since has been absolutely terrible, resulting in my cancelling the order 10 weeks later when the products still hadn't arrived, despite their showing as in stock on the website the whole time. However I now know from looking at other review websites this is far from an uncommon problem and many buyers have experienced the same issues as I have. I want to present a fair review, so it's important to say that the shopping experience in store was good - there is a large range to view from multiple manufacturers. After paying for the order in full in store I was advised that two of the three items had a four week wait for delivery, which was fine. The problems I have experienced since are: 1. On returning home I noticed one of the items I bought in store was £40 more expensive than online. It took hours on hold to the pramcentre, though in the end I resorted to emails, and almost two weeks to have the difference refunded. At no point during purchase was I told there would be a wait for this item which 10 weeks later still hadn't arrived. I would point out that during this whole time the pramcentre had it listed as in stock on their website and dispatched within 24 hours. 2. As time progressed and there was repeatedly no sign of my order or updates from the pramcentre, I've had to initiate contact with them on four occasions - a phone call and three online chats - to find out what was happening and to express my concern. During each I was guaranteed that my order would arrive within a certain timeframe, which passed each time without the order arriving. I was also promised return emails from the 'buying team' on several occasions with an update on what the issue was and when I would receive my order, but they never materialised. The items continued to show as in stock on the website the whole time. A few points I found particularly interesting: Despite being asked on several occasions, no one at the pram centre would answer why products are consistently showing as in stock on their website when they clearly weren't. Looking at other reviews this appears to be far from an isolated occurrence. 10 weeks later, when I'd had enough and phoned to cancel my order and have it refunded, I wasn't asked why I was cancelling it and wanted a refund. This strikes me as very odd - surely that's a question all companies would ask unless having to process refunds is something they are frequently doing. I was later referred to a manager as it turned out the items were now miraculously in stock and ready to be delivered to me. Nonetheless I continued to cancel the order, both because I simply didn't believe the items were now ready, and also because by that stage I wanted nothing to do with the pramcentre other than my money back. The next day I ordered the items from two other online baby suppliers, and received two of the three within a week, and the third within two weeks.